Our service model
Growth Campaigns sells custom professional services, not physical goods. Services may include strategy, research, creative production, advertising operations, lifecycle communications, optimization, and reporting. We do not offer instant purchases on this website.
Before authorization, every engagement receives a written proposal or statement of work identifying the work, deliverables, client dependencies, schedule, fees, payment milestones, and purchase currency. If a signed agreement conflicts with this policy, the signed agreement controls.
Delivery methods and timing
We ordinarily deliver services and files electronically through email, video meetings, shared cloud workspaces, advertising or analytics platforms, and other systems agreed with the client. There are no shipping charges or physical delivery destinations unless a proposal expressly includes physical production.
Work normally begins after the required initial payment, completed intake, access, and materials are received. The kickoff date and delivery milestones appear in the proposal. Estimates may change when the client changes scope, delays feedback, withholds required access, or when a third-party platform creates a delay outside our reasonable control. We communicate material schedule changes in writing.
Review and acceptance
We submit work at the review points stated in the proposal. Clients should provide consolidated feedback within the stated review window. If no window is stated, please respond within five business days. Included revision rounds and acceptance criteria are defined in the proposal.
A deliverable is considered accepted when the client approves it in writing, publishes or uses it, or does not report a material failure against documented acceptance criteria within the review period. Acceptance does not waive any non-waivable legal right.
Scope changes and delays
Requests outside the agreed scope, additional revision rounds, or changed assumptions may require a written change order with adjusted fees and dates. We do not begin chargeable out-of-scope work without written authorization.
If a client-caused delay exceeds 30 days, we may reschedule the engagement based on availability. If it exceeds 60 days, we may close the project, invoice completed work and committed costs, and provide the completed materials after outstanding amounts are paid.
Cancellation
Before work begins: You may cancel in writing before kickoff. We refund amounts paid, less disclosed non-refundable processor fees and third-party costs already authorized and incurred.
After work begins: You may cancel in writing, but completed work, approved milestones, time already performed, and non-cancellable third-party commitments remain payable. We refund any prepaid amount clearly attributable to work we will not perform, after subtracting those amounts.
Recurring retainers: Unless a signed agreement says otherwise, cancel at least seven calendar days before the next billing date to prevent the next period from renewing. Cancellation is effective at the end of the paid period; completed-period fees are not refunded.
Refund requests
Send a refund request through our Contact page with the client name, invoice number, amount, reason, and supporting detail. We acknowledge requests within three business days and ordinarily decide them within ten business days.
Approved refunds are returned to the original payment method when possible. Your financial institution controls when the credit appears. Fees for completed services, accepted deliverables, media spend, software, licensed assets, and other authorized third-party costs are not refundable except where required by law or expressly agreed in writing.
If we cancel or cannot deliver
If we cancel an engagement for convenience or cannot deliver a material paid portion for reasons within our control, we refund the prepaid fees allocated to the undelivered portion. We may instead propose a replacement schedule or substitute deliverable, but you do not have to accept it.
If we suspend or terminate for material client breach, unlawful instructions, abusive conduct, or nonpayment, amounts for completed work and committed costs remain due. We will provide reasonable notice and an opportunity to cure when appropriate.
Billing questions and disputes
Please contact us before initiating a chargeback so we can investigate promptly. Contacting us does not waive any right you have with a bank or card issuer. We maintain proposals, approvals, delivery records, and correspondence to resolve billing questions accurately.
This policy does not limit refund or cancellation rights that cannot be waived under applicable law.